Customer service as a competitive advantage

The customer service staff’s time is valuable, and customers should always receive help as quickly as possible. Slow or mediocre customer service will haunt the customers, but positive experiences are often shared with colleagues at the coffee table.

Therefore, enhancing the quality of customer services is vital for any company that wants to turn a financial profit and offer its customers personalised and superior customer service experiences.

We can help you solve your problems.

For most customer service representatives, the biggest challenge in their daily work is guaranteeing a calm and high-quality service experience to all customers, even when the phone is ringing and the e-mail is filled with service requests. Their focus flickers from one thing to another, which is more than enough to cause the quality of their work to decline.

Salesforce Service Cloud gathers all customer data in one place. It contains modern tools for streamlining the work of customer service representatives, allowing them to make better use of their time. In this system, a customer service representative is connected to a service request only when it is necessary and brings added value to the customer.

Customer comes first.

With the help of Salesforce Service Cloud’s AI, chat functions, bots, and other data-driven tools, the customers’ service requests are directed to the right people and the right pages, so that each customer will get a response immediately. You can also integrate channels into Service Cloud that allow the customers to contact your staff. In essence, the customers get to choose how they want to receive help.

We are your partner.

Loikka Solutions is an official Salesforce partner who can help your company turn customer service into a competitive advantage, achieve your full potential, and gain better results – with Salesforce.

Learning Journeys

Hartwall needed tools for a more unified sales method. Understanding customers and to better meet their needs was another goal that was set. “We found that the cooperation with our customers considerably improved and deepened throughout this project. Salespeople following new doctrines achieved better results and healthier customer relationships”, according to Hartwall Sales Director Marko Airamaa.

Our goal was a unified sales process, which would have a boost on the management of sales and better results. With Honka we planned and implemented a change project, which included four training days for approx. 30 sales representatives. “Loikka’s coaching services gave the desired boost and concrete tools to implement our previously engaged transformation process. Naturally the work within Honka continues from there, but the outsider help provided to be genuinely useful”, summarizes Business Director Jari Noppa.

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