Salesforce Service Cloud
Service Cloud streamlines the customer service process for both the customers and the company. The employees will be able to work faster, and the customers are offered personalised top-of-the-line user experiences. In addition, studies have shown that positive emotional memories related to customer service experiences make the customers come back time after time.
Customer satisfaction is the key
The customers of companies using Salesforce’s Service Cloud have access to artificial intelligence, chat functions, bots, text messages, and several other channels and tools. With the help of these tools, the customers can reach out for support through the channel of their choice, regardless of the time and place.
Quick responses, human encounters, and customised operating procedures with the clients are vital for companies, as these can easily sever a partnership – or they can be the reason for continued cooperation.
With the help of Service Cloud’s clever technology, businesses can turn customer service into a significant competitive advantage and boost their sales.
We are here for you
Anyone can purchase a Salesforce solution for themselves, but without a comprehensive understanding of the system and a fundamental change in operating methods, the company’s result will not change. Loikka Solutions is an official Salesforce partner determined to help its clients to achieve their full potential and better results – with Salesforce.
Hartwall needed tools for a more unified sales method. Understanding customers and to better meet their needs was another goal that was set. “We found that the cooperation with our customers considerably improved and deepened throughout this project. Salespeople following new doctrines achieved better results and healthier customer relationships”, according to Hartwall Sales Director Marko Airamaa.
Our goal was a unified sales process, which would have a boost on the management of sales and better results. With Honka we planned and implemented a change project, which included four training days for approx. 30 sales representatives. “Loikka’s coaching services gave the desired boost and concrete tools to implement our previously engaged transformation process. Naturally the work within Honka continues from there, but the outsider help provided to be genuinely useful”, summarizes Business Director Jari Noppa.
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