Salesforce Agentforce - Intelligent assistant for the Salesforce platform

AI agents are an emerging way to use artificial intelligence. Besides answering questions they also take action, besides suggesting what should be done, they can do it. In addition to customer service, agents using a large language model can, for example, answer a salesperson’s questions about who his most potential customers are, and perform tasks on his behalf.

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Agentforce enables you to build AI agents on the Salesforce platform. They support the different departments of the organisation – not just customer service, but also sales, marketing and other business areas. Agents provide real-time support and automation to customer service agents, salespeople and marketers, streamlining operations and improving customer interaction.

Agentforce leverages Salesforce’s AI, which is integrated into the Salesforce ecosystem. This enables the organisation to leverage intelligent recommendations and automation across all customer interactions and business processes.

Natural interaction without humans

Customer service agents help you to deal with customer cases faster and more efficiently. AI-based agents can perform routine tasks such as classifying cases, answering simple questions or managing contact channels. They can also interact with Salesforce’s data, allowing them to not only respond, but also book a customer a concert ticket or a hotel room, for example.

This frees up time for customer service teams to focus on more complex and demanding customer cases. At the same time, AI agents provide real-time support and recommendations, improving the quality of customer service and speeding up problem resolution.

But Agentforce is much more than a customer service tool. For example, it can act as a powerful assistant to salespeople, providing proactive recommendations on leads, opportunities and sales strategies, as well as helping to manage a salesperson’s calendar.

Your business-critical data is safe

One of the concerns about AI is whether the data fed to the AI could leak outside the organisation. Data security has been a critical part of a cloud service like Salesforce from the start, and the same is true for AI.

In addition, Agentforce allows you to set different limits for AI agents, so that they can only access and modify the data they are allowed to access and modify.

More efficiency and a better customer experience

Salesforce Agentforce is an AI solution that supports the entire organisation, from customer service to sales and marketing. It automates routine tasks, provides intelligent recommendations and helps optimise business processes with AI.

Agentforce enables more efficient and customer-centric operations, increasing productivity and improving the customer experience across all channels. Organizations can use Agentforce in a scalable way to make their entire business more efficient.

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