Agentforce is Salesforce’s native platform for building AI agents
Agentforce is Salesforce’s AI agent platform that brings autonomous agents directly into sales, service, and marketing processes. Without it:
- Sales reps do manual follow-up work that could run automatically.
- Customer service gets overwhelmed by repetitive questions that an agent can handle.
- Information in Salesforce doesn’t become actions without a human.
- Competitors who have adopted Agentforce serve customers faster.
Agentforce is available now, and we can build AI agents for you with it.
What Agentforce brings to your Salesforce environment
For Sales
- Agent tracks leads and suggests next steps automatically
- Agent contacts and nurtures potential customers automatically
- Offers and emails are generated based on context
- Sales rep spends time selling, not administrating
For Customer Service
- Agent answers repetitive questions immediately and 24/7
- Complex cases escalate to the right person with the right information
- Service quality becomes consistent and significantly faster
For Leadership
- Transparent reporting: what agents do and what results they deliver
- Scalable capacity without growing personnel costs
- Measurable ROI on your Salesforce investment
Why Loikka as your Agentforce partner?
Building AI agents requires a new approach that combines deep understanding of Salesforce with effective AI leverage.
- Salesforce depth: we have completed hundreds of Salesforce projects across different industries
- Process understanding: we build agents based on your processes, not textbook examples
- Responsible implementation: we ensure agents operate reliably and transparently
- Continuous development: Agentforce evolves and we keep your solution current
Agentforce project in three phases
01
Map use cases
We identify where Agentforce creates the most value in your Salesforce processes. We prioritize use cases by impact and implementation speed.
02
Build and integrate
We configure Agentforce to your company’s data, processes, and rules. We test thoroughly before deployment.
03
Deploy and optimize
We deploy responsibly, train users, and monitor results. We continuously optimize agent performance.
Frequently Asked Questions
Why Salesforce Agentforce over other AI agents?
Agentforce is Salesforce’s native tool for building AI agents. This means agents can easily access all data in Salesforce and work within any Salesforce-based process. While leveraging Salesforce’s strong security features (agents can be given data access like any employee) and guardrails that define what agents can and cannot do.
What is Agentforce and how does it differ from other Salesforce AI features?
Agentforce is Salesforce’s platform for autonomous AI agents. Unlike earlier AI features (like Einstein), Agentforce agents don’t just suggest—they act independently in multi-step processes in Salesforce and integrated systems.
Does Agentforce require additional licenses?
Agentforce is a separate Salesforce add-on requiring its own license. Pricing is often based on the number of actions the agent performs. We help you evaluate costs versus benefits before the project starts.
Does Agentforce work in all Salesforce clouds?
Agentforce works with Sales Cloud, Service Cloud, and other Salesforce clouds. It’s best suited for processes with clear data structure and repetitive action steps. We’ll determine together where it fits in your environment.
How do you ensure agents work correctly?
We build a comprehensive test plan covering normal scenarios, edge cases, and error handling. Agents have clear authorities—what they can do independently and when humans take over.
