{"id":772,"date":"2026-03-10T10:00:00","date_gmt":"2026-03-10T08:00:00","guid":{"rendered":""},"modified":"2026-04-01T13:07:06","modified_gmt":"2026-04-01T11:07:06","slug":"ai-customer-engagement","status":"publish","type":"page","link":"https:\/\/loikka.com\/en\/ai-customer-engagement\/","title":{"rendered":"I Want to Use AI in Customer Engagement"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull page-content-area animate-on-scroll has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#ffffff;margin-top:0;padding-top:4rem;padding-bottom:4rem\">\n<div class=\"wp-block-group l2-body-inner is-layout-flow wp-block-group-is-layout-flow\">\n\n<p style=\"margin-bottom:1.25rem;line-height:1.7\">AI agents are software that operates autonomously: they understand questions, retrieve information from systems, make decisions and move things forward \u2014 without a human needing to be involved at every step. They don&#8217;t replace people; they free up people&#8217;s time for where it&#8217;s truly needed.<\/p>\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:2rem;margin-bottom:0.75rem;font-size:1.5rem;font-weight:700\">What do AI agents do in customer interactions?<\/h2>\n\n\n<p style=\"margin-bottom:1.25rem;line-height:1.7\">The daily reality of customer service and sales is full of repetitive, formulaic tasks: the same questions, the same data lookups, the same forms. An AI agent handles these faster, more consistently and tirelessly. Around the clock and without queuing.<\/p>\n\n\n<ul style=\"margin-bottom:1.25rem\" class=\"wp-block-list\">\n\n<li>Respond to customer questions instantly \u2014 even during peak hours and weekends<\/li>\n\n\n<li>Resolve repetitive service requests without human intervention<\/li>\n\n\n<li>Recognize complex situations and hand them over to the right person<\/li>\n\n\n<li>Know the customer&#8217;s history and speak with the customer&#8217;s own context<\/li>\n\n\n<li>Continuously learn and improve their performance over time<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:2rem;margin-bottom:0.75rem;font-size:1.5rem;font-weight:700\">Where do agents work best?<\/h2>\n\n\n<p style=\"margin-bottom:1.25rem;line-height:1.7\">The best results come where customer interactions are frequent, repetition is high and speed is critical. An agent never takes a break, never calls in sick and never gets bored.<\/p>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9a9da9ee wp-block-columns-is-layout-flex\">\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--primary);border-top-width:3px;padding-top:1.25rem;padding-right:1.25rem;padding-bottom:1.25rem;padding-left:1.25rem\">\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0.75rem;font-size:1rem;font-weight:700\">Website chat<\/h3>\n\n\n<ul style=\"margin-bottom:0;font-size:0.9rem\" class=\"wp-block-list\">\n\n<li>Instant response for new website visitors<\/li>\n\n\n<li>Lead qualification and routing to a sales rep at the right time<\/li>\n\n\n<li>Product and service information available 24\/7<\/li>\n\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--primary);border-top-width:3px;padding-top:1.25rem;padding-right:1.25rem;padding-bottom:1.25rem;padding-left:1.25rem\">\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0.75rem;font-size:1rem;font-weight:700\">Customer Service<\/h3>\n\n\n<ul style=\"margin-bottom:0;font-size:0.9rem\" class=\"wp-block-list\">\n\n<li>Order, delivery and billing questions handled automatically<\/li>\n\n\n<li>Self-service: changes, cancellations, order tracking<\/li>\n\n\n<li>Complaint intake and routing process<\/li>\n\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--primary);border-top-width:3px;padding-top:1.25rem;padding-right:1.25rem;padding-bottom:1.25rem;padding-left:1.25rem\">\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:0;margin-bottom:0.75rem;font-size:1rem;font-weight:700\">Internal use<\/h3>\n\n\n<ul style=\"margin-bottom:0;font-size:0.9rem\" class=\"wp-block-list\">\n\n<li>HR chatbot: leave inquiries and process questions<\/li>\n\n\n<li>Sales agent: customer backgrounds, next deal steps<\/li>\n\n\n<li>IT helpdesk: self-service resolution for common issues<\/li>\n\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:2rem;margin-bottom:0.75rem;font-size:1.5rem;font-weight:700\">Why does Salesforce Agentforce stand out?<\/h2>\n\n\n<p style=\"margin-bottom:1.25rem;line-height:1.7\">Most AI agents operate on general knowledge. Salesforce Agentforce is different: it is connected directly to your CRM data. The agent knows this customer&#8217;s history, open orders, previous interactions and existing agreements. It doesn&#8217;t answer with generic information \u2014 it responds based on this specific customer&#8217;s situation.<\/p>\n\n\n<p style=\"margin-bottom:1.25rem;font-weight:600;line-height:1.7\">Loikka builds agents tailored to your business: not generic bots, but effective agents connected to your customer data that do the right things at the right time.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull l2-process-section animate-on-scroll has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"background-color:#0A2E2E;margin-top:0;padding-top:4.5rem;padding-right:4rem;padding-bottom:4.5rem;padding-left:4rem\">\n<p class=\"has-text-align-center has-text-color\" style=\"color:#55F0EB;font-size:0.875rem;letter-spacing:0.1em;text-transform:uppercase\">How we work<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#ffffff;font-size:clamp(1.6rem, 2.5vw, 2.25rem);font-weight:800\">Our approach<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-828b44bc wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group process-step is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:1.5rem;padding-right:1.5rem;padding-bottom:1.5rem;padding-left:1.5rem\">\n<p class=\"process-number has-text-color\" style=\"color:#55F0EB;font-size:2rem;font-weight:800\">01<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#ffffff;font-size:1.25rem;font-weight:700\">Discovery<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:rgba(255, 255, 255, 0.78)\">We get to know your business and goals thoroughly.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group process-step is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:1.5rem;padding-right:1.5rem;padding-bottom:1.5rem;padding-left:1.5rem\">\n<p class=\"process-number has-text-color\" style=\"color:#55F0EB;font-size:2rem;font-weight:800\">02<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#ffffff;font-size:1.25rem;font-weight:700\">Planning<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:rgba(255, 255, 255, 0.78)\">We build a clear project plan and timeline.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group process-step is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:1.5rem;padding-right:1.5rem;padding-bottom:1.5rem;padding-left:1.5rem\">\n<p class=\"process-number has-text-color\" style=\"color:#55F0EB;font-size:2rem;font-weight:800\">03<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#ffffff;font-size:1.25rem;font-weight:700\">Delivery<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:rgba(255, 255, 255, 0.78)\">We deliver the project in an agile manner and keep you informed.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group process-step is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:1.5rem;padding-right:1.5rem;padding-bottom:1.5rem;padding-left:1.5rem\">\n<p class=\"process-number has-text-color\" style=\"color:#55F0EB;font-size:2rem;font-weight:800\">04<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#ffffff;font-size:1.25rem;font-weight:700\">Follow-up<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:rgba(255, 255, 255, 0.78)\">We track results and continuously improve the solution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull contact-cta-section animate-on-scroll has-background is-layout-flow wp-block-group-is-layout-flow\" id=\"contact-area\" style=\"background-color:#FFF000;margin-top:0;padding-top:4.5rem;padding-right:4rem;padding-bottom:4.5rem;padding-left:4rem\">\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"margin-bottom:0.75rem;font-size:clamp(1.4rem, 2.5vw, 1.85rem);font-weight:700\">Let&#8217;s start the agent journey<\/h2>\n\n\n\n<p class=\"has-text-align-center\" style=\"margin-bottom:1.5rem;font-size:1rem;line-height:1.6\">Tell us about your use cases \u2014 we&#8217;ll assess together what kind of agent would work best for you and what it would take.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4c82c65e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"#loikka-booking-1079\" style=\"border-radius:4px;color:#ffffff;background-color:#053C3C;padding-top:0.85rem;padding-right:2rem;padding-bottom:0.85rem;padding-left:2rem;font-weight:700\">Book a meeting<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-secondary-cta\"><a class=\"wp-block-button__link has-text-color has-border-color wp-element-button\" href=\"https:\/\/loikka.com\/en\/contact\/\" style=\"border-color:#053C3C;border-width:2px;border-radius:4px;color:#053C3C;padding-top:0.85rem;padding-right:2rem;padding-bottom:0.85rem;padding-left:2rem;font-weight:600\">Contact us<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI agents serve your customers around the clock, resolve recurring questions, and free up your time for higher-value work. Loikka puts agents into practice.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-level-2","meta":{"footnotes":""},"class_list":["post-772","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/pages\/772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/comments?post=772"}],"version-history":[{"count":7,"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/pages\/772\/revisions"}],"predecessor-version":[{"id":1162,"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/pages\/772\/revisions\/1162"}],"wp:attachment":[{"href":"https:\/\/loikka.com\/en\/wp-json\/wp\/v2\/media?parent=772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}